App Store Troubleshooting

Introduction

This document outlines the steps to troubleshoot vendor-related issues in App Store Connect, focusing on locating and understanding the vendor parameter. The vendor parameter represents a payment account in Apple’s system and is required for specific actions, such as downloading reports via the App Store Connect API. Admin permissions are necessary to access this information.

Understanding the Vendor Parameter

The vendor parameter is a unique identifier for a payment account in Apple’s system. It is essential for various reporting and financial tasks in App Store Connect.

Steps to View Your Vendor Number

You can access your Vendor Number in App Store Connect by following these instructions:

Option 1: Access via Payments and Financial Reports

1. Log in to App Store Connect.
2. From the homepage, click Payments and Financial Reports.
3. Locate your Vendor Number in the top-left corner under your Legal Entity Name.

Option 2: Check Permissions for Sales and Trends Reports

To verify if you have reporting permissions in Sales and Trends:

1. From the homepage, click Sales and Trends.
2. Navigate to Sales and Trends Reports from the main menu.
3. Review the list of reports:
   • Each report will display the vendor name and vendor number.
   • If a report is not available for a specific vendor, it indicates that the vendor does not have permission for that report.

Additional Notes

• Ensure you have admin permissions on the account to access Vendor Numbers and related reports.
• If permissions are missing, contact your account administrator to request the necessary access.
• Vendor Numbers are required for integrating with the App Store Connect API and for downloading financial or sales data.