Zendesk Talk Connection
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Zendesk Talk Connection

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Prerequisite

  • Working Zendesk account

  • Enabled username and password access via API for that account
    To enable username and password access via API Follow these steps:

    1. In the Admin(settings) panel, go to API which is located under channels:

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2. Change Password Access to enabled

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Creating A Zendesk Talk Connection

  1. In your Rivery Account , go to Connections

  2. Press on +Create New Connection

  3. Choose Zendesk Talk

  4. Fill a suitable name under Connection Name and insert the connection details

    1. Sub Domain -Your account subdomain. Your account subdomain is located in the URL before the zendeks.com ending.
      e.g. https://{subdomain }.zendesk.com
    2. User Name - The email used to log in to your talk account
    3. Password- The password used to log in to your talk account
  5. Click Save and create the connection

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  1. Test the connection. If the test finished successfully, you are ready to work with Zendesk Talk in Rivery.

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