Zendesk Talk Connection

Prerequisite

• Working Zendesk account

• Enabled username and password access via API for that account
  To enable username and password access via API Follow these steps:

  1. In the Admin(settings) panel, go to API which is located under channels:

2. Change Password Access to enabled

Creating A Zendesk Talk Connection

1. In your Rivery Account , go to Connections

2. Press on +Create New Connection

3. Choose Zendesk Talk

4. Fill a suitable name under Connection Name and insert the connection details

5. User Name - The email used to log in to your talk account

6. Password- The password used to log in to your talk account

7. Sub Domain -Your account subdomain. Your account subdomain is located in the URL before the zendeks.com ending.
   e.g. https://{subdomain }.zendesk.com

8. Click Save and create the connection
   

9. Test the connection. If the test finished successfully, you are ready to work with Zendesk Talk in Rivery.