Freshservice Connection
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Freshservice Connection

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Creating a Freshservice Connection

Introduction

There are two ways to make connection to freshservice API.

  1. Using account credentials: username and password.
  2. Using API key which you can get by
    1. Login to your Support Portal
    2. Click on your profile picture on the top right corner
    3. Go to the profile settings page
    4. Your API key will be available below the change password section.

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Making Connection in Rivery

First you need to select the willing connection method.
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No matther which way you choose you need to fill domain name that you used to register in your helpdesk portal.

You can run test connection to make sure everything is correct.


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