Freshservice Predefined Reports
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Freshservice Predefined Reports

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Article summary

Predefined Reports

The Freshservice datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Source-Level Selections

Freshservice does not have any source-level selections available to filter each report in the river.

Agents

The Agents report retrieves information about all agents in the account.

FieldData TypeDimension/Metric
id system schemaIntegerDimension
activeBooleanDimension
auto_assign_status_changed_atStringDimension
auto_assign_ticketsBooleanDimension
background_informationStringDimension
can_see_all_tickets_from_associated_departmentsBooleanDimension
created_atStringDimension
custom_fieldsRecordDimension
department_idsIntegerMetric
emailStringDimension
external_idStringDimension
first_nameStringDimension
group_idsIntegerMetric
has_logged_inBooleanDimension
addressStringDimension
job_titleStringDimension
languageStringDimension
last_active_atStringDimension
last_login_atStringDimension
last_nameStringDimension
location_idIntegerDimension
member_ofIntegerMetric
mobile_phone_numberStringDimension
occasionalBooleanDimension
reporting_manager_idIntegerDimension
role_idsIntegerMetric
rolesRecordDimension
scopesRecordDimension
scoreboard_level_idIntegerDimension
scoreboard_pointsIntegerMetric
signatureStringDimension
time_formatStringDimension
time_zoneStringDimension
updated_atStringDimension
vip_userBooleanDimension
work_phone_numberStringDimension

Problems

The Problems report retrieves a list of all Problems in Freshservice.

FieldData TypeDimension/Metric
id system schemaIntegerDimension
agent_idIntegerDimension
created_atStringDimension
department_idIntegerDimension
descriptionStringDimension
description_textStringDimension
due_byStringDimension
group_idIntegerDimension
categoryStringDimension
impactIntegerMetric
item_categoryStringDimension
known_errorBooleanDimension
priorityIntegerMetric
requester_idIntegerDimension
statusIntegerMetric
sub_categoryStringDimension
subjectStringDimension
updated_atStringDimension

Requesters

The Requesters report returns a list of all requesters in the account.

FieldData TypeDimension/Metric
id system schemaIntegerDimension
activeBooleanDimension
background_informationStringDimension
can_see_all_tickets_from_associated_departmentsBooleanDimension
created_atStringDimension
custom_fieldsRecordDimension
department_idsIntegerMetric
external_idStringDimension
first_nameStringDimension
has_logged_inBooleanDimension
addressStringDimension
is_agentBooleanDimension
job_titleStringDimension
languageStringDimension
last_nameStringDimension
location_idIntegerDimension
mobile_phone_numberStringDimension
primary_emailStringDimension
reporting_manager_idIntegerDimension
secondary_emailsStringDimension
time_formatStringDimension
time_zoneStringDimension
updated_atStringDimension
vip_userBooleanDimension
work_phone_numberStringDimension

Tickets

The Tickets report returns a list of incident or a service requests and their information.

FieldData TypeDimension/Metric
id system schemaIntegerDimension
categoryStringDimension
created_atStringDimension
custom_fieldsRecordDimension
deletedBooleanDimension
department_idIntegerDimension
descriptionStringDimension
description_textStringDimension
due_byStringDimension
email_config_idIntegerDimension
fr_due_byStringDimension
fr_escalatedBooleanDimension
fwd_emailsStringDimension
group_idIntegerDimension
group_nameStringDimension
cc_emailsStringDimension
is_escalatedBooleanDimension
item_categoryStringDimension
priorityIntegerMetric
reply_cc_emailsStringDimension
requested_for_idIntegerDimension
requester_idIntegerDimension
responder_idIntegerDimension
sourceIntegerMetric
spamBooleanDimension
statsRecordDimension
statusIntegerMetric
sub_categoryStringDimension
subjectStringDimension
to_emailsStringDimension
typeStringDimension
updated_atStringDimension

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