Freshservice Predefined Reports

Predefined Reports

The Freshservice datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Source-Level Selections

Freshservice does not have any source-level selections available to filter each report in the river.

Agents

The Agents report retrieves information about all agents in the account.

Field	Data Type	Dimension/Metric
id	Integer	Dimension
active	Boolean	Dimension
auto_assign_status_changed_at	String	Dimension
auto_assign_tickets	Boolean	Dimension
background_information	String	Dimension
can_see_all_tickets_from_associated_departments	Boolean	Dimension
created_at	String	Dimension
custom_fields	Record	Dimension
department_ids	Integer	Metric
email	String	Dimension
external_id	String	Dimension
first_name	String	Dimension
group_ids	Integer	Metric
has_logged_in	Boolean	Dimension
address	String	Dimension
job_title	String	Dimension
language	String	Dimension
last_active_at	String	Dimension
last_login_at	String	Dimension
last_name	String	Dimension
location_id	Integer	Dimension
member_of	Integer	Metric
mobile_phone_number	String	Dimension
occasional	Boolean	Dimension
reporting_manager_id	Integer	Dimension
role_ids	Integer	Metric
roles	Record	Dimension
scopes	Record	Dimension
scoreboard_level_id	Integer	Dimension
scoreboard_points	Integer	Metric
signature	String	Dimension
time_format	String	Dimension
time_zone	String	Dimension
updated_at	String	Dimension
vip_user	Boolean	Dimension
work_phone_number	String	Dimension

Problems

The Problems report retrieves a list of all Problems in Freshservice.

Field	Data Type	Dimension/Metric
id	Integer	Dimension
agent_id	Integer	Dimension
created_at	String	Dimension
department_id	Integer	Dimension
description	String	Dimension
description_text	String	Dimension
due_by	String	Dimension
group_id	Integer	Dimension
category	String	Dimension
impact	Integer	Metric
item_category	String	Dimension
known_error	Boolean	Dimension
priority	Integer	Metric
requester_id	Integer	Dimension
status	Integer	Metric
sub_category	String	Dimension
subject	String	Dimension
updated_at	String	Dimension

Requesters

The Requesters report returns a list of all requesters in the account.

Field	Data Type	Dimension/Metric
id	Integer	Dimension
active	Boolean	Dimension
background_information	String	Dimension
can_see_all_tickets_from_associated_departments	Boolean	Dimension
created_at	String	Dimension
custom_fields	Record	Dimension
department_ids	Integer	Metric
external_id	String	Dimension
first_name	String	Dimension
has_logged_in	Boolean	Dimension
address	String	Dimension
is_agent	Boolean	Dimension
job_title	String	Dimension
language	String	Dimension
last_name	String	Dimension
location_id	Integer	Dimension
mobile_phone_number	String	Dimension
primary_email	String	Dimension
reporting_manager_id	Integer	Dimension
secondary_emails	String	Dimension
time_format	String	Dimension
time_zone	String	Dimension
updated_at	String	Dimension
vip_user	Boolean	Dimension
work_phone_number	String	Dimension

Tickets

The Tickets report returns a list of incident or a service requests and their information.

Field	Data Type	Dimension/Metric
id	Integer	Dimension
category	String	Dimension
created_at	String	Dimension
custom_fields	Record	Dimension
deleted	Boolean	Dimension
department_id	Integer	Dimension
description	String	Dimension
description_text	String	Dimension
due_by	String	Dimension
email_config_id	Integer	Dimension
fr_due_by	String	Dimension
fr_escalated	Boolean	Dimension
fwd_emails	String	Dimension
group_id	Integer	Dimension
group_name	String	Dimension
cc_emails	String	Dimension
is_escalated	Boolean	Dimension
item_category	String	Dimension
priority	Integer	Metric
reply_cc_emails	String	Dimension
requested_for_id	Integer	Dimension
requester_id	Integer	Dimension
responder_id	Integer	Dimension
source	Integer	Metric
spam	Boolean	Dimension
stats	Record	Dimension
status	Integer	Metric
sub_category	String	Dimension
subject	String	Dimension
to_emails	String	Dimension
type	String	Dimension
updated_at	String	Dimension