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Genesys
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Genesys
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Genesys Connection
In order to get data from your Genesys account using Rivery, follow these steps to create a connection: Navigate and log into Rivery Console. Click on Connections, in the main menu at the left. Click on + New Connection. Fin...
Genesys Walkthrough
Genesys API version 2 is currently supported Prerequisites Genesys Connection Custom Reports After configuring the connection, you may now configure the river for the report you require: For Reports With Dates: Date Range ...
Genesys Predefined Reports
Predefined Reports The Genesys datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of t...