Genesys Predefined Reports
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Genesys Predefined Reports

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Predefined Reports

The Genesys datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Source-Level Selections

Genesys does not have any source-level selections available to filter each report in the river.

Conversations

The Conversations report pulls all active conversations for the logged in user. The user can customize the type of incremental load associated with this report.

Field Data Type Dimension/Metric
conversationId system schema String Dimension
conversationEnd String Dimension
conversationStart String Dimension
divisionIds String Dimension
mediaStatsMinConversationMos Float Metric
mediaStatsMinConversationRFactor Float Metric
originatingDirection String Dimension

Conversations Participants

The Conversations Participants report retrieves the wrap-up for the conversation participants. The user can customize the type of incremental load associated with this report.

Field Data Type Dimension/Metric
participantId system schema String Dimension
conversationId String Dimension
participantName String Dimension
purpose String Dimension
userId String Dimension

Conversations Sessions

The Conversations Sessions report returns a list of sessions for the participants. The user can customize the type of incremental load associated with this report.

Field Data Type Dimension/Metric
sessionId system schema String Dimension
activeSkillIds String Dimension
ani String Dimension
callbackNumbers String Dimension
callbackScheduledTime String Dimension
callbackUserName String Dimension
conversationId String Dimension
direction String Dimension
dnis String Dimension
edgeId String Dimension
flowInType String Dimension
flowOutType String Dimension
mediaType String Dimension
participantId String Dimension
peerId String Dimension
protocolCallId String Dimension
provider String Dimension
recording Boolean Dimension
remote String Dimension
remoteNameDisplayable String Dimension
requestedRoutings String Dimension
routingRing Integer Metric
scriptId String Dimension
selectedAgentId String Dimension
sessionDnis String Dimension
agentBullseyeRing Integer Metric
skipEnabled Boolean Dimension
timeoutSeconds Integer Metric
usedRouting String Dimension

Conversations Sessions Segments

The Conversations Sessions Segments report returns a list of sessions and their segments for the participants. The user can customize the type of incremental load associated with this report.

Field Data Type Dimension/Metric
segmentEnd system schema String Dimension
sessionId system schema String Dimension
segmentType system schema String Dimension
segmentStart system schema String Dimension
conference Boolean Dimension
participantId String Dimension
q850ResponseCodes Integer Metric
queueId String Dimension
requestedLanguageId String Dimension
requestedRoutingSkillIds String Dimension
requestedRoutingUserIds String Dimension
groupId String Dimension
errorCode String Dimension
disconnectType String Dimension
conversationId String Dimension
sipResponseCodes Integer Metric
wrapUpCode String Dimension
wrapUpNote String Dimension

Routing Skills

The Routing Skills report retrieves the list of routing skills.

Field Data Type Dimension/Metric
id system schema String Dimension
dateModified String Dimension
name String Dimension
selfUri String Dimension
state String Dimension
version String Dimension

Routing Division Views

The Routing Division Views report returns a listing of simplified queue objects, filterable by name, queue ID(s), or division ID(s).

Field Data Type Dimension/Metric
id system schema String Dimension
division Record Dimension
name String Dimension
selfUri String Dimension

Business Units

The Business Units Report retrieves a list of the Business Units for the account.

Field Data Type Dimension/Metric
id system schema String Dimension
authorized Boolean Dimension
division Record Dimension
name String Dimension
selfUri String Dimension

Business Units Division Views

The Business Units Division Views Report retrieves a list of the Business Units for the account and groups them by Divisions.

Field Data Type Dimension/Metric
id system schema String Dimension
division Record Dimension
name String Dimension
selfUri String Dimension

Authorization Roles

The Authorization Roles report retrieves a list of all roles defined for the organization.

Field Data Type Dimension/Metric
id system schema String Dimension
base Boolean Dimension
default Boolean Dimension
defaultRoleId String Dimension
description String Dimension
name String Dimension
permissions_ String Dimension
selfUri String Dimension
userCount Integer Metric

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