Genesys Predefined Reports
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Genesys Predefined Reports

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Article summary

Predefined Reports

The Genesys datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Source-Level Selections

Genesys does not have any source-level selections available to filter each report in the river.

Conversations

The Conversations report pulls all active conversations for the logged in user. The user can customize the type of incremental load associated with this report.

FieldData TypeDimension/Metric
conversationId system schemaStringDimension
conversationEndStringDimension
conversationStartStringDimension
divisionIdsStringDimension
mediaStatsMinConversationMosFloatMetric
mediaStatsMinConversationRFactorFloatMetric
originatingDirectionStringDimension

Conversations Participants

The Conversations Participants report retrieves the wrap-up for the conversation participants. The user can customize the type of incremental load associated with this report.

FieldData TypeDimension/Metric
participantId system schemaStringDimension
conversationIdStringDimension
participantNameStringDimension
purposeStringDimension
userIdStringDimension

Conversations Sessions

The Conversations Sessions report returns a list of sessions for the participants. The user can customize the type of incremental load associated with this report.

FieldData TypeDimension/Metric
sessionId system schemaStringDimension
activeSkillIdsStringDimension
aniStringDimension
callbackNumbersStringDimension
callbackScheduledTimeStringDimension
callbackUserNameStringDimension
conversationIdStringDimension
directionStringDimension
dnisStringDimension
edgeIdStringDimension
flowInTypeStringDimension
flowOutTypeStringDimension
mediaTypeStringDimension
participantIdStringDimension
peerIdStringDimension
protocolCallIdStringDimension
providerStringDimension
recordingBooleanDimension
remoteStringDimension
remoteNameDisplayableStringDimension
requestedRoutingsStringDimension
routingRingIntegerMetric
scriptIdStringDimension
selectedAgentIdStringDimension
sessionDnisStringDimension
agentBullseyeRingIntegerMetric
skipEnabledBooleanDimension
timeoutSecondsIntegerMetric
usedRoutingStringDimension

Conversations Sessions Segments

The Conversations Sessions Segments report returns a list of sessions and their segments for the participants. The user can customize the type of incremental load associated with this report.

FieldData TypeDimension/Metric
segmentEnd system schemaStringDimension
sessionId system schemaStringDimension
segmentType system schemaStringDimension
segmentStart system schemaStringDimension
conferenceBooleanDimension
participantIdStringDimension
q850ResponseCodesIntegerMetric
queueIdStringDimension
requestedLanguageIdStringDimension
requestedRoutingSkillIdsStringDimension
requestedRoutingUserIdsStringDimension
groupIdStringDimension
errorCodeStringDimension
disconnectTypeStringDimension
conversationIdStringDimension
sipResponseCodesIntegerMetric
wrapUpCodeStringDimension
wrapUpNoteStringDimension

Routing Skills

The Routing Skills report retrieves the list of routing skills.

FieldData TypeDimension/Metric
id system schemaStringDimension
dateModifiedStringDimension
nameStringDimension
selfUriStringDimension
stateStringDimension
versionStringDimension

Routing Division Views

The Routing Division Views report returns a listing of simplified queue objects, filterable by name, queue ID(s), or division ID(s).

FieldData TypeDimension/Metric
id system schemaStringDimension
divisionRecordDimension
nameStringDimension
selfUriStringDimension

Business Units

The Business Units Report retrieves a list of the Business Units for the account.

FieldData TypeDimension/Metric
id system schemaStringDimension
authorizedBooleanDimension
divisionRecordDimension
nameStringDimension
selfUriStringDimension

Business Units Division Views

The Business Units Division Views Report retrieves a list of the Business Units for the account and groups them by Divisions.

FieldData TypeDimension/Metric
id system schemaStringDimension
divisionRecordDimension
nameStringDimension
selfUriStringDimension

Authorization Roles

The Authorization Roles report retrieves a list of all roles defined for the organization.

FieldData TypeDimension/Metric
id system schemaStringDimension
baseBooleanDimension
defaultBooleanDimension
defaultRoleIdStringDimension
descriptionStringDimension
nameStringDimension
permissions_StringDimension
selfUriStringDimension
userCountIntegerMetric

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