Genesys Predefined Reports

Predefined Reports

The Genesys datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Source-Level Selections

Genesys does not have any source-level selections available to filter each report in the river.

Conversations

The Conversations report pulls all active conversations for the logged in user. The user can customize the type of incremental load associated with this report.

Field	Data Type	Dimension/Metric
conversationId	String	Dimension
conversationEnd	String	Dimension
conversationStart	String	Dimension
divisionIds	String	Dimension
mediaStatsMinConversationMos	Float	Metric
mediaStatsMinConversationRFactor	Float	Metric
originatingDirection	String	Dimension

Conversations Participants

The Conversations Participants report retrieves the wrap-up for the conversation participants. The user can customize the type of incremental load associated with this report.

Field	Data Type	Dimension/Metric
participantId	String	Dimension
conversationId	String	Dimension
participantName	String	Dimension
purpose	String	Dimension
userId	String	Dimension

Conversations Sessions

The Conversations Sessions report returns a list of sessions for the participants. The user can customize the type of incremental load associated with this report.

Field	Data Type	Dimension/Metric
sessionId	String	Dimension
activeSkillIds	String	Dimension
ani	String	Dimension
callbackNumbers	String	Dimension
callbackScheduledTime	String	Dimension
callbackUserName	String	Dimension
conversationId	String	Dimension
direction	String	Dimension
dnis	String	Dimension
edgeId	String	Dimension
flowInType	String	Dimension
flowOutType	String	Dimension
mediaType	String	Dimension
participantId	String	Dimension
peerId	String	Dimension
protocolCallId	String	Dimension
provider	String	Dimension
recording	Boolean	Dimension
remote	String	Dimension
remoteNameDisplayable	String	Dimension
requestedRoutings	String	Dimension
routingRing	Integer	Metric
scriptId	String	Dimension
selectedAgentId	String	Dimension
sessionDnis	String	Dimension
agentBullseyeRing	Integer	Metric
skipEnabled	Boolean	Dimension
timeoutSeconds	Integer	Metric
usedRouting	String	Dimension

Conversations Sessions Segments

The Conversations Sessions Segments report returns a list of sessions and their segments for the participants. The user can customize the type of incremental load associated with this report.

Field	Data Type	Dimension/Metric
segmentEnd	String	Dimension
sessionId	String	Dimension
segmentType	String	Dimension
segmentStart	String	Dimension
conference	Boolean	Dimension
participantId	String	Dimension
q850ResponseCodes	Integer	Metric
queueId	String	Dimension
requestedLanguageId	String	Dimension
requestedRoutingSkillIds	String	Dimension
requestedRoutingUserIds	String	Dimension
groupId	String	Dimension
errorCode	String	Dimension
disconnectType	String	Dimension
conversationId	String	Dimension
sipResponseCodes	Integer	Metric
wrapUpCode	String	Dimension
wrapUpNote	String	Dimension

Routing Skills

The Routing Skills report retrieves the list of routing skills.

Field	Data Type	Dimension/Metric
id	String	Dimension
dateModified	String	Dimension
name	String	Dimension
selfUri	String	Dimension
state	String	Dimension
version	String	Dimension

Routing Division Views

The Routing Division Views report returns a listing of simplified queue objects, filterable by name, queue ID(s), or division ID(s).

Field	Data Type	Dimension/Metric
id	String	Dimension
division	Record	Dimension
name	String	Dimension
selfUri	String	Dimension

Business Units

The Business Units Report retrieves a list of the Business Units for the account.

Field	Data Type	Dimension/Metric
id	String	Dimension
authorized	Boolean	Dimension
division	Record	Dimension
name	String	Dimension
selfUri	String	Dimension

Business Units Division Views

The Business Units Division Views Report retrieves a list of the Business Units for the account and groups them by Divisions.

Field	Data Type	Dimension/Metric
id	String	Dimension
division	Record	Dimension
name	String	Dimension
selfUri	String	Dimension

Authorization Roles

The Authorization Roles report retrieves a list of all roles defined for the organization.

Field	Data Type	Dimension/Metric
id	String	Dimension
base	Boolean	Dimension
default	Boolean	Dimension
defaultRoleId	String	Dimension
description	String	Dimension
name	String	Dimension
permissions_	String	Dimension
selfUri	String	Dimension
userCount	Integer	Metric