Intercom Predefined Reports
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Intercom Predefined Reports

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Predefined Reports

The Intercom datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Segments

This report type allows you to see the segments in your workspace.

Field Data Type Dimension/Metric
id system schema String Dimension
count Integer Metric
created_at Integer Metric
name String Dimension
person_type String Dimension
type String Dimension
updated_at Integer Metric

Conversations

List conversations you have with users on your system. Allow Users and Admins to send messages and reply to conversations.

Field Data Type Dimension/Metric
created_at system schema Integer Dimension
updated_at system schema Integer Dimension
id system schema String Dimension
admin_assignee_id Integer Dimension
conversation_rating String Dimension
custom_attributes Record Dimension
first_contact_reply Record Dimension
conversation_parts Record Dimension
open Boolean Dimension
priority String Dimension
read Boolean Dimension
sla_applied String Dimension
snoozed_until String Dimension
source Record Dimension
state String Dimension
statistics Record Dimension
tags Record Dimension
team_assignee_id String Dimension
teammates Record Dimension
title String Dimension
topics Record Dimension
type String Dimension
contacts Record Dimension
waiting_since Integer Metric

Admins

View your workspace's coworkers with this report type.

Field Data Type Dimension/Metric
away_mode_enabled Boolean Dimension
away_mode_reassign Boolean Dimension
email String Dimension
has_inbox_seat Boolean Dimension
id String Dimension
name String Dimension
type String Dimension

Articles

This report type allows you to see how to create, retrieve, update, and remove articles.

Field Data Type Dimension/Metric
author_id Integer Dimension
body String Dimension
created_at Integer Metric
description String Dimension
id String Dimension
parent_id Integer Dimension
parent_type String Dimension
state String Dimension
title String Dimension
type String Dimension
updated_at Integer Metric
url String Dimension
workspace_id String Dimension

Companies

You can use this report type to create and update companies, as well as list and access them individually.

Field Data Type Dimension/Metric
id system schema String Dimension
app_id String Dimension
created_at Integer Metric
custom_attributes Record Dimension
company_id String Dimension
last_request_at Integer Metric
monthly_spend Integer Metric
name String Dimension
plan Record Dimension
segments Record Dimension
session_count Integer Metric
tags Record Dimension
type String Dimension
updated_at Integer Metric
user_count Integer Metric

Contacts

Fetch, search, create, update and delete your contacts (users or leads).

Field Data Type Dimension/Metric
id system schema String Dimension
android_app_name String Dimension
android_device String Dimension
android_last_seen_at String Dimension
android_os_version String Dimension
android_sdk_version String Dimension
avatar String Dimension
browser String Dimension
browser_language String Dimension
browser_version String Dimension
companies Record Dimension
created_at Integer Metric
custom_attributes Record Dimension
email String Dimension
external_id String Dimension
has_hard_bounced Boolean Dimension
android_app_version String Dimension
ios_app_name String Dimension
ios_app_version String Dimension
ios_device String Dimension
ios_last_seen_at String Dimension
ios_os_version String Dimension
ios_sdk_version String Dimension
language_override String Dimension
last_contacted_at String Dimension
last_email_clicked_at String Dimension
last_email_opened_at String Dimension
last_replied_at String Dimension
last_seen_at Integer Metric
location Record Dimension
marked_email_as_spam Boolean Dimension
name String Dimension
notes Record Dimension
opted_out_subscription_types Record Dimension
os String Dimension
owner_id String Dimension
phone String Dimension
referrer String Dimension
role String Dimension
signed_up_at Integer Metric
social_profiles Record Dimension
tags Record Dimension
type String Dimension
unsubscribed_from_emails Boolean Dimension
updated_at Integer Metric
utm_campaign String Dimension
utm_content String Dimension
utm_medium String Dimension
utm_source String Dimension
utm_term String Dimension
workspace_id String Dimension

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