Intercom Predefined Reports

Predefined Reports

The Intercom datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Segments

This report type allows you to see the segments in your workspace.

Field	Data Type	Dimension/Metric
id	String	Dimension
count	Integer	Metric
created_at	Integer	Metric
name	String	Dimension
person_type	String	Dimension
type	String	Dimension
updated_at	Integer	Metric

Conversations

List conversations you have with users on your system. Allow Users and Admins to send messages and reply to conversations.

Field	Data Type	Dimension/Metric
created_at	Integer	Dimension
updated_at	Integer	Dimension
id	String	Dimension
admin_assignee_id	Integer	Dimension
conversation_rating	String	Dimension
custom_attributes	Record	Dimension
first_contact_reply	Record	Dimension
conversation_parts	Record	Dimension
open	Boolean	Dimension
priority	String	Dimension
read	Boolean	Dimension
sla_applied	String	Dimension
snoozed_until	String	Dimension
source	Record	Dimension
state	String	Dimension
statistics	Record	Dimension
tags	Record	Dimension
team_assignee_id	String	Dimension
teammates	Record	Dimension
title	String	Dimension
topics	Record	Dimension
type	String	Dimension
contacts	Record	Dimension
waiting_since	Integer	Metric

Admins

View your workspace's coworkers with this report type.

Articles

This report type allows you to see how to create, retrieve, update, and remove articles.

Companies

You can use this report type to create and update companies, as well as list and access them individually.

Field	Data Type	Dimension/Metric
id	String	Dimension
app_id	String	Dimension
created_at	Integer	Metric
custom_attributes	Record	Dimension
company_id	String	Dimension
last_request_at	Integer	Metric
monthly_spend	Integer	Metric
name	String	Dimension
plan	Record	Dimension
segments	Record	Dimension
session_count	Integer	Metric
tags	Record	Dimension
type	String	Dimension
updated_at	Integer	Metric
user_count	Integer	Metric

Contacts

Fetch, search, create, update and delete your contacts (users or leads).

Field	Data Type	Dimension/Metric
id	String	Dimension
android_app_name	String	Dimension
android_device	String	Dimension
android_last_seen_at	String	Dimension
android_os_version	String	Dimension
android_sdk_version	String	Dimension
avatar	String	Dimension
browser	String	Dimension
browser_language	String	Dimension
browser_version	String	Dimension
companies	Record	Dimension
created_at	Integer	Metric
custom_attributes	Record	Dimension
email	String	Dimension
external_id	String	Dimension
has_hard_bounced	Boolean	Dimension
android_app_version	String	Dimension
ios_app_name	String	Dimension
ios_app_version	String	Dimension
ios_device	String	Dimension
ios_last_seen_at	String	Dimension
ios_os_version	String	Dimension
ios_sdk_version	String	Dimension
language_override	String	Dimension
last_contacted_at	String	Dimension
last_email_clicked_at	String	Dimension
last_email_opened_at	String	Dimension
last_replied_at	String	Dimension
last_seen_at	Integer	Metric
location	Record	Dimension
marked_email_as_spam	Boolean	Dimension
name	String	Dimension
notes	Record	Dimension
opted_out_subscription_types	Record	Dimension
os	String	Dimension
owner_id	String	Dimension
phone	String	Dimension
referrer	String	Dimension
role	String	Dimension
signed_up_at	Integer	Metric
social_profiles	Record	Dimension
tags	Record	Dimension
type	String	Dimension
unsubscribed_from_emails	Boolean	Dimension
updated_at	Integer	Metric
utm_campaign	String	Dimension
utm_content	String	Dimension
utm_medium	String	Dimension
utm_source	String	Dimension
utm_term	String	Dimension
workspace_id	String	Dimension