Intercom Predefined Reports
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Intercom Predefined Reports

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Article summary

Predefined Reports

The Intercom datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Segments

This report type allows you to see the segments in your workspace.

FieldData TypeDimension/Metric
id system schemaStringDimension
countIntegerMetric
created_atIntegerMetric
nameStringDimension
person_typeStringDimension
typeStringDimension
updated_atIntegerMetric

Conversations

List conversations you have with users on your system. Allow Users and Admins to send messages and reply to conversations.

FieldData TypeDimension/Metric
created_at system schemaIntegerDimension
updated_at system schemaIntegerDimension
id system schemaStringDimension
admin_assignee_idIntegerDimension
conversation_ratingStringDimension
custom_attributesRecordDimension
first_contact_replyRecordDimension
conversation_partsRecordDimension
openBooleanDimension
priorityStringDimension
readBooleanDimension
sla_appliedStringDimension
snoozed_untilStringDimension
sourceRecordDimension
stateStringDimension
statisticsRecordDimension
tagsRecordDimension
team_assignee_idStringDimension
teammatesRecordDimension
titleStringDimension
topicsRecordDimension
typeStringDimension
contactsRecordDimension
waiting_sinceIntegerMetric

Admins

View your workspace's coworkers with this report type.

FieldData TypeDimension/Metric
away_mode_enabledBooleanDimension
away_mode_reassignBooleanDimension
emailStringDimension
has_inbox_seatBooleanDimension
idStringDimension
nameStringDimension
typeStringDimension

Articles

This report type allows you to see how to create, retrieve, update, and remove articles.

FieldData TypeDimension/Metric
author_idIntegerDimension
bodyStringDimension
created_atIntegerMetric
descriptionStringDimension
idStringDimension
parent_idIntegerDimension
parent_typeStringDimension
stateStringDimension
titleStringDimension
typeStringDimension
updated_atIntegerMetric
urlStringDimension
workspace_idStringDimension

Companies

You can use this report type to create and update companies, as well as list and access them individually.

FieldData TypeDimension/Metric
id system schemaStringDimension
app_idStringDimension
created_atIntegerMetric
custom_attributesRecordDimension
company_idStringDimension
last_request_atIntegerMetric
monthly_spendIntegerMetric
nameStringDimension
planRecordDimension
segmentsRecordDimension
session_countIntegerMetric
tagsRecordDimension
typeStringDimension
updated_atIntegerMetric
user_countIntegerMetric

Contacts

Fetch, search, create, update and delete your contacts (users or leads).

FieldData TypeDimension/Metric
id system schemaStringDimension
android_app_nameStringDimension
android_deviceStringDimension
android_last_seen_atStringDimension
android_os_versionStringDimension
android_sdk_versionStringDimension
avatarStringDimension
browserStringDimension
browser_languageStringDimension
browser_versionStringDimension
companiesRecordDimension
created_atIntegerMetric
custom_attributesRecordDimension
emailStringDimension
external_idStringDimension
has_hard_bouncedBooleanDimension
android_app_versionStringDimension
ios_app_nameStringDimension
ios_app_versionStringDimension
ios_deviceStringDimension
ios_last_seen_atStringDimension
ios_os_versionStringDimension
ios_sdk_versionStringDimension
language_overrideStringDimension
last_contacted_atStringDimension
last_email_clicked_atStringDimension
last_email_opened_atStringDimension
last_replied_atStringDimension
last_seen_atIntegerMetric
locationRecordDimension
marked_email_as_spamBooleanDimension
nameStringDimension
notesRecordDimension
opted_out_subscription_typesRecordDimension
osStringDimension
owner_idStringDimension
phoneStringDimension
referrerStringDimension
roleStringDimension
signed_up_atIntegerMetric
social_profilesRecordDimension
tagsRecordDimension
typeStringDimension
unsubscribed_from_emailsBooleanDimension
updated_atIntegerMetric
utm_campaignStringDimension
utm_contentStringDimension
utm_mediumStringDimension
utm_sourceStringDimension
utm_termStringDimension
workspace_idStringDimension

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