Zendesk Chat Predefined Reports
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Zendesk Chat Predefined Reports

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Article summary

Overview

The Zendesk Chat datasource in Rivery comes with the below predefined reports. Each report will have a short description of the data, a list of customizable fields (if any), and the schema mapping. Due to the standardized nature of these reports, there are a number of locked fields that will only be accessible through the custom reporting functionality.

Agent Timeline

FieldData TypeDimension/Metric
agent_id system schemaIntegerDimension
start_time system schemaStringDimension
durationFloatMetric
engagement_countIntegerMetric
statusStringDimension

Agents

FieldData TypeDimension/Metric
id system schemaIntegerDimension
first_nameStringDimension
display_nameStringDimension
emailStringDimension
enabledBooleanDimension
enabled_departmentsStringDimension
create_dateStringDimension
departmentsStringDimension
last_loginStringDimension
last_nameStringDimension
login_countIntegerMetric
role_idIntegerDimension
rolesRecordDimension

Chats

FieldData TypeDimension/Metric
id system schemaStringDimension
proactiveBooleanDimension
droppedBooleanDimension
commentStringDimension
ratingStringDimension
deletedBooleanDimension
department_idIntegerDimension
department_nameStringDimension
referrer_search_engineStringDimension
durationIntegerMetric
end_timestampStringDimension
engagementsRecordDimension
historyRecordDimension
agent_idsStringDimension
referrer_search_termsStringDimension
missedBooleanDimension
abandon_timeFloatMetric
countRecordDimension
agent_namesStringDimension
messageStringDimension
response_timeRecordDimension
sessionRecordDimension
skills_fulfilledBooleanDimension
started_byStringDimension
tagsStringDimension
timestampStringDimension
triggeredBooleanDimension
triggered_responseBooleanDimension
typeStringDimension
unreadBooleanDimension
update_timestampStringDimension
visitorRecordDimension
webpathRecordDimension
zendesk_ticket_idIntegerDimension

Chats List

FieldData TypeDimension/Metric
id system schemaStringDimension
ratingStringDimension
countRecordDimension
referrer_search_termsStringDimension
response_timeRecordDimension
department_nameStringDimension
durationIntegerMetric
end_timestampStringDimension
historyRecordDimension
agent_namesStringDimension
messageStringDimension
missedBooleanDimension
agent_idsStringDimension
zendesk_ticket_idIntegerDimension
commentStringDimension
department_idIntegerDimension
sessionRecordDimension
started_byStringDimension
tagsStringDimension
timestampStringDimension
triggeredBooleanDimension
triggered_responseStringDimension
typeStringDimension
unreadBooleanDimension
visitorRecordDimension
webpathRecordDimension
referrer_search_engineStringDimension

Department Events

FieldData TypeDimension/Metric
id system schemaStringDimension
account_idIntegerDimension
department_idIntegerDimension
field_nameStringDimension
timestampStringDimension
valueRecordDimension

Departments

FieldData TypeDimension/Metric
id system schemaIntegerDimension
descriptionStringDimension
enabledBooleanDimension
membersStringDimension
nameStringDimension
settingsRecordDimension

Shortcuts

FieldData TypeDimension/Metric
id system schemaStringDimension
departmentsStringDimension
messageStringDimension
nameStringDimension
optionsStringDimension
scopeStringDimension
tagsStringDimension

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