Rivery Ask AI

Introduction

Rivery's Ask AI is an intelligent assistant embedded within the Rivery platform, designed to deliver instant, accurate responses to technical questions. By leveraging Rivery's extensive knowledge base, including product documentation, API references, and user community insights, Ask AI provides quick, relevant answers, helping streamline data integration tasks and improve workflow efficiency.

Accessing Ask AI

Ask AI can be accessed conveniently from 2 locations:

1. Within the Rivery Console: Find the Ask AI icon in the bottom-left corner of the Rivery console interface.

2. On the Documentation Site: Locate the Ask AI option in the bottom-right corner of Rivery's documentation pages.

How to Use Ask AI

To use Ask AI, simply open the assistant from either access point and type in your question. Whether you’re troubleshooting an issue, seeking setup instructions, or looking for step-by-step guidance, Ask AI provides instant, relevant answers tailored to your needs.
This streamlined process reduces the time spent searching through documentation, helping you get back to work quickly.

Continuous Improvement through User Feedback

To keep Ask AI accurate and effective, user feedback is vital. After each interaction, you can rate the response using "Good" or "Bad" buttons. This feedback helps us continuously refine the assistant, ensuring it remains aligned with users' technical support needs.

Data Sources and Privacy Assurance

Rivery's Ask AI draws exclusively from publicly available resources to ensure accuracy and data security:

• Official Rivery Documentation: Comprehensive guides on platform features and functionalities, offering in-depth explanations and instructions.
• API Documentation: Detailed references for Rivery's API endpoints, functionality, and usage, supporting technical inquiries and integration guidance.
• Rivery Community Forum: Knowledge and best practices shared by Rivery’s user community, enhancing responses with real-world insights and solutions.

By using only public resources, Ask AI operates without processing or storing any sensitive or proprietary data, minimizing risks of data exposure. This structure aligns with Rivery's commitment to robust data privacy and security practices, ensuring user information remains private and secure.

Responsible Use of Ask AI

The Ask AI assistant is powered by Kapa.ai, a third-party tool, to provide users with fast and accurate responses based on Rivery’s publicly available documentation. To ensure the security and privacy of all users, please be mindful of the following guidelines when using Ask AI:

• General Product Questions Only: Ask AI is designed to answer general questions about product use and functionality. Please avoid sharing any personal, confidential, or sensitive data when interacting with Ask AI.

• Privacy and Data Policy: Any data you choose to input is processed according to Kapa.ai's privacy policy. Rivery is not responsible for any personal or sensitive information shared during Ask AI interactions. For complete details on Kapa.ai’s data handling and security practices, please refer to the Kapa.ai Privacy Policy.

• User Discretion in Using Answers: Responses from Ask AI are generated based on Rivery's documentation and are intended to offer guidance on using Rivery products. Use of these answers is at your own discretion.

By following these guidelines, you help us maintain a secure and efficient support experience with Ask AI. This approach ensures that Ask AI remains a reliable resource for navigating Rivery's features without compromising user privacy or security.

Security and Compliance: SOC 2, GDPR, HIPAA, and ISO 27001 Certifications

Rivery is committed to ensuring data security and privacy across its platform, as demonstrated by its SOC 2, GDPR, HIPAA and ISO 27001 Certifications. These certifications reflect Rivery’s dedication to upholding a secure, compliant environment across all Rivery modules, including the Ask AI feature.

Key Aspects of Rivery's Certifications

Enhanced Data Security

Rivery’s certifications require stringent security protocols to safeguard against unauthorized access and data breaches, building user confidence by ensuring that interactions within Ask AI remain secure under Rivery’s governance.

Data Privacy and Compliance

Ask AI strictly operates using publicly available resources, Rivery’s official documentation, API guides, and community forum content, without processing any sensitive or proprietary data. This approach minimizes data exposure risks and aligns with with industry standards like GDPR and HIPAA.

Trust and Transparency

Rivery’s adherence to SOC 2, GDPR, HIPAA and ISO 27001 standards provides users with assurance that their data is managed securely within Rivery’s infrastructure, fostering trust in Rivery’s commitment to robust security practices.

Reliability and Availability

These certifications reflect Rivery’s commitment to operational excellence, ensuring that Ask AI remains consistently available and dependable. Rivery’s certified standards further enhance user experience by providing a secure and reliable platform environment.

By applying SOC 2, GDPR, HIPAA and ISO 27001 certified practices exclusively within Rivery’s platform, together with Ask AI’s use of only public data sources, Rivery delivers a secure, privacy-conscious, and compliant experience.

Vendor Assessments and Third-Party Security

Kapa.ai, the engine behind the Ask AI assistant, has been evaluated through Rivery’s vendor assessment process. This review included an analysis of Kapa.ai’s external attack surface to address potential risks such as software supply chain attacks. By conducting this assessment, Rivery reduces the likelihood of successful attacks on its platform, demonstrating its commitment to mitigating broader security and privacy risks associated with third-party vendors.

Incident Response Preparedness

Though Ask AI only processes public data, Rivery maintains a comprehensive incident response plan to quickly identify, contain, and resolve any unexpected issues. This readiness ensures that Rivery can protect its systems and preserve platform reliability and resilience.

Reminder: To maintain data privacy, users should only input general product-related questions. Personal or sensitive data should not be entered, as Ask AI’s functionality is designed solely for general inquiries.