RVR-ACTIVATE-200

1. Issue Summary

   • The error "Failed to get metadata from the database" with Error Code: RVR-ACTIVATE-200 indicates a failure to retrieve metadata due to a possibly invalid database connection. This is associated with the activate_river data connector. The initial diagnosis suggests that the database connection parameters may not be correctly configured or there might be network issues preventing effective communication between Rivery and the database.

2. Action Steps:

   • Verify Connection Settings: Ensure that all connection parameters such as hostname, port, database name, username, and password are correctly entered. Double-check these against the database's access specifications.
   • Test Network Connectivity: Confirm that there are no network issues or firewalls blocking communication between Rivery and your database. You can do this by pinging the database server from your environment.
   • Check Database Permissions: Ensure that the user account being used to connect has the necessary permissions to access metadata within the database.
   • Re-authenticate the Connection: Sometimes re-establishing the connection can help resolve transient issues. Disconnect and reconnect the data source within Rivery.
   • Run Connection Tests: Use Rivery's "Test Connection" feature to validate that your connection settings work as expected.

If the issue persists or you need further assistance, please open a ticket with Rivery support.