RVR-ACTIVATE-201

1. Issue Summary

   • Error Code: RVR-ACTIVATE-201 indicates a failure to connect to the specified source connection in Rivery's platform when using the activate_river data connector. This error typically suggests issues with the validity or configuration of the connection parameters.
   • Initial Diagnosis: This could be due to incorrect credentials, unavailable network access, or misconfigured settings in the connection setup.

2. Action Steps:

   • Verify Credentials: Ensure that all connection details such as API keys, client secrets, usernames, and passwords are correctly entered.
   • Test Connection: Use the 'Test Connection' feature within Rivery to verify that the connection settings are correct and can successfully connect to the source.
   • Check Permissions: Confirm that the user associated with the credentials has the necessary permissions within the source system.
   • Review Network Access: Make sure that your network configuration allows outbound connections to the source's endpoint.
   • Re-authenticate Connection: Sometimes, re-authenticating the connection by removing and adding it again can resolve issues if tokens, passwords, or keys have expired or changed.
   • Consult Source Specific Documentation: Check the documentation specific to the source you're connecting to for any additional steps or common troubleshooting advice.

If the issue persists or you need further assistance, please open a ticket with Rivery support.