RVR-ADB-100

1. Issue Summary

   • The error code "RVR-ADB-100" indicates a failure in testing the connection for the Adobe Analytics data connector on Rivery's platform. This usually points towards an issue with the authentication credentials or configurations provided to establish the connection. For Adobe Analytics connections, failure in connecting often stems from incorrect settings or missing credentials required for OAuth 2.0 or JWT (JSON Web Token) authentication methods.

2. Action Steps:

   • Verify Credentials:
     • Ensure that all necessary credentials like Company ID, Client ID (API Key), and Client Secret are correctly entered for the authentication type selected (OAuth 2.0 or JWT).
     • Double-check the integration settings in the Adobe Developer Console. Make sure that Adobe Analytics API is enabled for the project and all credentials are accurately set up.
   • Check Authentication Type:
     • If using OAuth 2.0, re-check the Company ID, Client ID, and Client Secret.
     • If using JWT, confirm the Organization ID, Technical Account ID, Company ID, Client ID, Client Secret, and the Private Key file are correctly uploaded.
   • Test Connection:
     • After verifying credentials and settings, attempt to test the connection again. Ensure there are no network issues or firewalls blocking communication between Rivery and Adobe Analytics.
   • Review Rivery Docs for Adobe Analytics:
     • Refer to Rivery’s Adobe Analytics connection guide for detailed setup instructions Installation Guide.

3. External References:

   • Adobe Analytics API Documentation for insights on API configuration and usage.

If the issue persists or you need further assistance, please open a ticket with Rivery support.