RVR-ADB-101

1. Issue Summary

   • Error Code: RVR-ADB-101 indicates a failure to get an access token for the Adobe Analytics connector in Rivery. This issue typically relates to authentication problems, often stemming from incorrect client credentials or configuration in the Adobe Developer Console.

2. Action Steps:

   • Verify Adobe Developer Console Setup:

     • Ensure that the Adobe Analytics API is enabled for your project.
     • Make sure that the Client ID (API Key) and Client Secret are correctly configured.
     • Confirm that the OAuth 2.0 authentication type is properly selected when setting up the connection in Rivery. You will need the Company ID, Client ID, and Client Secret.

   • Check OAuth Configuration:

     • Ensure the OAuth settings in the Rivery console are correctly filled with the Adobe credentials.
     • Double-check the redirect URLs configured in both Adobe and Rivery to ensure they match and are correctly set.

   • Token Generation and Expiry:

     • Verify that the access token is still valid. Access tokens have a limited lifespan and may need to be refreshed.
     • If using JWT, ensure that the Private Key is properly uploaded in the Rivery connection settings.

   • Error Logs:

     • Review error logs in Rivery to get more context or details about the failure, which might point to specific issues like expired tokens or bad requests.

3. External References:

   • Rivery Documentation on Adobe Analytics Connection: Adobe Analytics Connection.
   • Adobe Developer Console: Adobe Developer Console.

If the issue persists or you need further assistance, please open a ticket with Rivery support.