RVR-ADB-203

1. Issue Summary

   • You are encountering an internal server error with error code RVR-ADB-203 while using the Adobe Analytics data connector in Rivery. This typically indicates an issue with the data connector managing the communication with Adobe Analytics, possibly due to temporary unavailability or misconfigurations.

2. Action Steps:

   • Check Rivery's Status: Ensure that Rivery's services are up and running properly by checking their status page.
   • Re-establish Connection: Sometimes disconnects can cause temporary errors. Try disconnecting and then reconnecting to the Adobe Analytics data connector.
   • Check Adobe Analytics Credential and Access: Verify that all authentication credentials and permissions are properly configured in Adobe Analytics for the account Rivery is using.
   • Review Logs: Look at both Rivery and Adobe Analytics logs for any additional error messages or indications of what might have gone wrong at the time the error occurred.
   • Refresh the Integration: If possible, try refreshing the integration setup between Rivery and Adobe Analytics. This can often resolve issues involving tokens or expired sessions.
   • Network Issues: Consider any network issues between your servers and the services you are attempting to connect to, which might cause this internal error. Ensure that your network configurations allow for seamless communication.

3. External References:

   • For further guidance on integrating Adobe Analytics with Rivery, please refer to the official Rivery documentation: Rivery Documentation.
   • Adobe Analytics API documentation for checking any API-related issues: Adobe Analytics API.

If the issue persists or you need further assistance, please open a ticket with Rivery support.