RVR-ADBADS-002

1. Issue Summary

   • The error code RVR-ADBADS-002 with Adobe Ads as the data connector indicates a bad request error. This usually suggests a problem with the settings or parameters being sent in the request to Adobe's API. The error could be due to incorrect or missing parameters, such as API credentials, or an improperly formatted request. This can also happen if there are connectivity issues between Rivery and the Adobe API endpoint.

2. Action Steps:

   • Verify Adobe Ads Credentials: Ensure that the user ID and API secret for the Adobe Ads connection are correct and properly configured in Rivery.
   • Check API Endpoint and Parameters: Review and confirm that all required request parameters for your Adobe Ads API request are correct and complete. This includes any necessary headers or body content configured in the Rivery platform.
   • Review Network Configuration: Make sure that any necessary IP addresses for the API endpoint are whitelisted in your network settings to prevent connection issues.
   • Test the Connection: Utilize the "Test Connection" feature in Rivery to ensure that the Adobe Ads API connection is functioning correctly and receiving valid responses.
   • Consult Adobe's API Documentation: Cross-reference your request settings with Adobe's official documentation to verify compliance with their API requirements.

3. External References:

   • Rivery Adobe Ads Connection Documentation for setup and configuration details.
   • Adobe Official API Documentation for additional insights on API use and troubleshooting.

If the issue persists or you need further assistance, please open a ticket with Rivery support.