RVR-ADBADS-003

1. Issue Summary:

   • The error "Service unavailable error. Error Code: RVR-ADBADS-003" indicates an issue with the Adobe Ads data connector in Rivery. This service unavailable error typically points to a temporary issue with the Adobe Ads service, which could be due to server unavailability or API rate limits being exceeded. This error code suggests that the problem may not be stemming from Rivery itself but rather from the connection with Adobe Ads.

   • As an initial diagnosis, ensure that the issue isn't originating from scheduled maintenance or temporary outages on the Adobe Ads platform which can cause this specific error.

2. Action Steps:

   • Verify Adobe Ads API Status: Check if there are any known outages or maintenance on the Adobe Ads platform that might affect the availability of their services.
   • Check API Credentials: Ensure your connection credentials such as User ID and API Secret for the Adobe Ads connection are correct and have not expired. You can follow the Adobe Ads connection process as outlined in Rivery's Adobe Ads Walkthrough.
   • Review API Rate Limits: If using the API heavily, confirm that your request rate does not exceed Adobe's allowed rate limits. You could implement backoff strategies to handle rate limiting issues.
   • Test Connection: If all configurations appear correct, attempt to test the connection to Adobe Ads to ensure there are no other misconfigurations causing the service to be unavailable.
   • Re-establish the Connection: If testing fails, consider removing the existing Adobe Ads connection in Rivery and setting it up again, following the standard connection procedure.

3. External References:

   • For more information on Adobe Ads integration with Rivery, you can refer to the official Rivery documentation on the Adobe Ads connector here: Rivery Adobe Ads.

If the issue persists or you need further assistance, please open a ticket with Rivery support.