RVR-ADBADS-007

1. Issue Summary

   • The error code RVR-ADBADS-007 indicates a problem in retrieving the campaigns list from Adobe Ads using the Adobe Ads data connector in Rivery. This issue is often related to connection or API access problems, potentially involving incorrect credentials or configuration issues. Checking the connection setup for Adobe Ads within Rivery is a crucial step in diagnosing this problem. Ensure that the API Secret and User ID are correctly entered, and verify that the account has the necessary permissions.

2. Action Steps:

   • Verify Credentials:
     • Ensure that the Adobe Ads User ID and API Secret are correctly configured in Rivery. You can find these credentials in the Adobe Ads account settings.
   • Test Connection:
     • Use the "Test Connection" feature in Rivery to validate the Adobe Ads connection. This will help verify if the credentials and network settings are correct.
   • Check Permissions:
     • Verify that the account used has the necessary permissions to access the campaigns list. This can include having administrator-level permissions or specific API access rights.
   • Review API Limits:
     • Ensure that the API usage has not exceeded any limits. Different API endpoints may have specific request limits that could affect the ability to retrieve data.
   • Update Rivery and Re-test:
     • Check for any updates to the Rivery platform that could address connectivity issues and re-test the connection afterwards.

3. External References:

   • Rivery Documentation on Adobe Ads Connection

If the issue persists or you need further assistance, please open a ticket with Rivery support.