RVR-ADBADS-008

1. Issue Summary

   • The error code RVR-ADBADS-008 suggests a problem with retrieving the advertisers' list from Adobe Ads via the adobe_ads data connector in Rivery. This kind of error typically involves issues with authentication or network connectivity to the Adobe Ads API.

2. Action Steps:

   • Authentication Verification: Ensure that the User ID and API Secret for the Adobe Ads connection are correct. These details must be set according to Rivery's guidelines for an Adobe Ads connection.
   • Network Configuration: Verify that there are no network or firewall restrictions preventing communication between Rivery and Adobe Ads API. Sometimes, network security settings can block outgoing requests.
   • API Permissions: Confirm that the API key being used has the necessary permissions to access advertiser data. If the API key is not authorized, the request to fetch the advertisers list will fail.
   • Test Connection: Utilize the "Test Connection" functionality in Rivery to validate that the connection to Adobe Ads is active and properly configured .

3. External References:

   • For detailed guidance on setting up the Adobe Ads data connector, refer to Rivery's documentation: Adobe Ads Connection.
   • General Adobe API Documentation might also help you troubleshoot the specific permissions and API calls: Adobe Developer Console.

If the issue persists or you need further assistance, please open a ticket with Rivery support.