RVR-ADBADS-009

1. Issue Summary

   • You encountered the error code RVR-ADBADS-009 with the message "No Data got from Adobe Ads for Mapping Columns. Please choose a wider date range." This indicates that the Adobe Ads connector in Rivery is unable to retrieve data within the specified date range, which may be too narrow, resulting in no data being available for mapping columns.

2. Action Steps:

   • Increase the Date Range: Consider broadening the date range you are querying to ensure you capture data. Without data, the mapping columns cannot be populated. Try checking the data availability manually in Adobe Ads to confirm the data exists for the intended period.
   • Check Date Settings: Ensure that both the start and end dates are set correctly. If the end date is left blank, data will be pulled up to the time of the river's run.
   • Verify Time Zone Offset: Make sure you've configured the correct time zone offset in Rivery, especially if leaving the end date empty.
   • Consider Data Availability: Verify if the Adobe Ads account has any data for the specified time range. It might be possible that there is genuinely no data for the dates selected.
   • Use Incremental Data Fetch: If applicable, use the incremental fetch option to retrieve data logged after your last fetch.

3. External References:

   • For additional configuration details or to optimize your Adobe Ads data extraction process, refer to the Rivery Adobe Ads Connector Documentation to ensure all settings align with requirements.

If the issue persists or you need further assistance, please open a ticket with Rivery support.