RVR-ADBADS-101

1. Issue Summary

   • The error "Connection Error from Adobe Ads Service.Error Code: RVR-ADBADS-101" indicates a problem with establishing a connection between Rivery and Adobe Ads, possibly due to incorrect authentication credentials or network-related issues. A typical cause for such errors is an invalid User ID or API Secret, incorrect server settings, or network issues leading to a timeout.

2. Action Steps:

   • Verify that the User ID and API Secret used for the Adobe Ads connection are correct. You can find these credentials by logging into your Adobe Ads account and navigating to the account settings.
   • Ensure that the IP addresses of Rivery are whitelisted in your network to prevent connection timeouts.
   • Double-check the authentication configuration in Rivery to confirm that the correct credentials are in place and that any necessary permissions are granted.
   • Use the "Test Connection" feature in Rivery to verify if the connection settings are correct. This can help to identify if there are authentication issues.
   • Check any firewall or network settings that might block the connection to the Adobe Ads API from Rivery.

3. External References:

   • Further information on configuring the Adobe Ads connection in Rivery can be found here.
   • Refer to Adobe Ads API documentation for more details on API access requirements and configuration: Adobe Developer Console.

If the issue persists or you need further assistance, please open a ticket with Rivery support.