RVR-ADPISGHT-400

1. Issue Summary

   • The error code RVR-ADPISGHT-400 is related to an authentication or authorization issue with the Adaptive Insights data connector in Rivery. This issue typically arises when Rivery is unable to authenticate using the credentials or permissions set during the connection setup.

2. Action Steps:

   • Verify Credentials: Ensure that the credentials used for the Adaptive Insights connector are correct. This includes checking that the username and password or API keys are entered accurately.
   • Check Permissions: Ensure that the user has the necessary permissions on Adaptive Insights to access the required data. If using API keys, ensure they have the right scopes set.
   • Review Connection Settings: Go through the connection settings in Rivery and ensure all required fields are filled correctly, such as the API endpoint and credentials.
   • Re-Authenticate: Sometimes, re-authenticating the connection in Rivery might resolve the issue. Try disconnecting and then reconnecting the Adaptive Insights data connector.
   • Update Permissions: If there have been changes to the account's settings or roles in Adaptive Insights, ensure that these updates are reflected in the permissions granted to Rivery.

3. External References:

   • Rivery Documentation on Data Source Connections for additional guidance on setting up and troubleshooting connections.
   • For Adaptive Insights specific details, please refer to their official API documentation to ensure that API access is correctly configured.

If the issue persists or you need further assistance, please open a ticket with Rivery support.