RVR-ADPISGHT-402

1. Issue Summary

   • You encountered an API request failure with the error code RVR-ADPISGHT-402 while using the Adaptive Insights data connector on Rivery. This error means that the API request failed, which often indicates connectivity issues, authentication problems, or misconfigured API requests.

2. Action Steps:

   • Check API Credentials: Make sure that the credentials (API key, username, password) used in the connection are correct and have the necessary permissions to access the data you are requesting. API errors often happen due to expired or incorrect credentials.
   • Verify API Endpoint: Ensure the API endpoint URL you are using is correct. Sometimes API version changes can cause old URLs to become obsolete.
   • Inspect Network Connectivity: Make sure that there are no network issues that might be blocking the API request, such as firewall rules or network restrictions.
   • Review API Rate Limits: Ensure that you are not hitting any API rate limits imposed by Adaptive Insights. Refer to their documentation to verify the limits.
   • Check Log for Additional Errors: Review Rivery’s connection logs for any additional error messages or warnings. These can provide further insights into what might be causing the failure.
   • Test the Connection: Use Rivery’s “Test Connection” functionality to verify that the connection to Adaptive Insights is active and properly configured.

3. External References:

   • For more details about Adaptive Insights API rate limits and permissions, you can visit Rivery’s official documentation.
   • You might also need to consult the Adaptive Insights API documentation for specific configuration and permission guidelines.

If the issue persists or you need further assistance, please open a ticket with Rivery support.