RVR-ADPISGHT-403

1. Issue Summary

   • The error "No response returned from Adaptive Insights. Error Code: RVR-ADPISGHT-403" indicates that the Rivery platform did not receive a response from the Adaptive Insights service when attempting to connect using the Adaptive Insights data connector. This often points to a connectivity issue, potential configuration problems with the API settings on either side, or a problem with the service provider.

2. Action Steps:

   • Verify Connection Settings: Ensure that your connection settings for Adaptive Insights in Rivery are correct. Double-check API endpoint URLs, credentials, and any requisite tokens.
   • Check Network Connectivity: Verify that there are no network issues or firewall rules blocking the connection between Rivery and Adaptive Insights.
   • Review API Limitations: Check if there are any API rate limits or service disruptions from Adaptive Insights. This might require consulting the service status on Adaptive Insights' website or their support channels.
   • Test Connection: Use any available test connection feature in Rivery to determine if the problem persists outside of the production run.
   • Logs and Monitoring: Review any available logs in Adaptive Insights to see if there were any issues logged during the time Rivery made the request.
   • Rery Connection: Sometimes, connection errors can be transient. Attempt to reconnect after verifying the above steps.

3. External References:

   • For further troubleshooting steps and details on setting up connections in Rivery, please refer to the official Rivery documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.