RVR-ADPISGHT-404

1. Issue Summary

   • You've encountered an error with the error code RVR-ADPISGHT-404 while using the Adaptive Insights data connector in Rivery, with the description “Response content not in the expected format.” This suggests that the response received from the Adaptive Insights API does not match the format that Rivery is designed to handle. This may result from an unexpected change in the API response or a mismatch in expected data structure.

2. Action Steps:

   • Check API Changes: Verify if there have been any recent changes to the Adaptive Insights API that might have altered the response structure.
   • Examine Data Mapping: Review your River configuration in Rivery to ensure that your data mapping matches the expected format of the API response. Look for discrepancies in JSON keys or data types between what is configured and what the API returns.
   • Test Configuration: Use the "Test Rest Action" feature to debug the request configuration and confirm if the response content aligns with expected results.
   • Advanced Options:
     • Check if advanced options like Validate Http Certificate, Sleep After Request, or Timeout_request can provide insights or resolve issues if there are connectivity problems that could influence response formats.

3. External References:

   • Rivery's documentation on dealing with API connections and troubleshooting REST API interactions can be helpful. You might find this documentation on Rivery Docs useful for deeper insights into configuring and testing connections.
   • Review any guides specific to Adaptive Insights or similar APIs if available on the official Adaptive Insights help pages to better understand response formats and changes.

If the issue persists or you need further assistance, please open a ticket with Rivery support.