RVR-ADPISGHT-405

1. Issue Summary

   • The error message "Failed to send request to the API. Error Code: RVR-ADPISGHT-405" indicates a failure in communicating with the Adaptive Insights API using Rivery's platform. This type of error usually suggests an issue with network connectivity, authorization, or malformed API requests.

2. Action Steps:

   • Check Authentication:
     Verify that your API credentials (such as API tokens or keys) are correctly configured in Rivery. Make sure they are not expired and are properly set in the River configuration.

   • Network Connectivity:
     Ensure that there's no network issue or firewall preventing Rivery from accessing the Adaptive Insights API endpoints.

   • API Endpoint and Parameters:
     Double-check the API endpoint URL and parameters being used in the request. Ensure that they comply with the Adaptive Insights API documentation, which might need authenticating API requests through a specified method (such as OAuth).

   • Request Configuration:
     Review Rivery's request configuration settings, including headers and body content. Ensure they match what is required by the Adaptive Insights API. This includes content-type and authorization headers properly set.

   • Test Connectivity:
     Use Rivery's "Test Connection" feature to ensure API connectivity before running actual data pipelines. This will help verify if the issue is in connectivity or request configuration.

3. External References:

   • For more specific setups regarding Adaptive Insights within Rivery, refer to Rivery's official documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.