RVR-AMP-100

Issue Summary

The error code RVR-AMP-100 indicates a connection issue with Amplitude on the Rivery platform. This typically stems from setup or configuration problems with the Amplitude Data Connector. Here's a brief diagnosis and potential reasons for the error:

• Missing or incorrect API Credentials: Ensure that the API Key and Secret Key required to establish the Amplitude connection are correct.
• Network or connectivity issues: There may be network issues preventing Rivery from reaching Amplitude's servers.
• Configuration Issues: There could be issues with the configuration settings when setting up the Amplitude connector in Rivery.

Action Steps:

1. Verify API Key and Secret Key:

   • Log in to the Amplitude console using your credentials.
   • Navigate to Account Settings to locate your API Key.
   • Ensure the Secret Key is also correct.
   • With these keys, check the configuration in Rivery to ensure they are entered correctly.

2. Network and IP Whitelisting:

   • Confirm that your network allows connections to Amplitude. Rivery's IP addresses should be whitelisted to allow this connectivity. Check the IPs specific to your Rivery account location in the documentation.

3. Configuration in Rivery:

   • Double-check the connection settings within the Rivery platform:
     • Ensure the connection name, API Key, Secret Key, and Region are correctly filled.
     • Run a "Test Connection" in Rivery to verify that the connection setup is correct.

4. Additional Checks:

   • Ensure no recent configuration changes in Amplitude could affect the API's access.
   • Check if there are specific restrictions or limits configured within Amplitude that might need adjustments.

External References:

• Rivery Amplitude Connection Guide
• Amplitude Dashboard Rest API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.