RVR-AMP-302

1. Issue Summary

   • The error code RVR-AMP-302 indicates a failure to get a response from Amplitude, which is likely a connectivity or configuration issue with the Amplitude API while using the Rivery platform. This can be due to invalid API credentials, network issues, or misconfiguration in the connection settings.

2. Action Steps:

   • Verify API Credentials: Ensure that the API Key and Secret Key configured in Rivery for the Amplitude connection are correct and haven't expired. You can obtain these keys from the Amplitude Console:

     1. Log into the Amplitude Console.
     2. Access Account Settings and locate the API Key.
     3. View and note the Secret Key.

   • Test the Connection: Use the 'Test Connection' feature in Rivery to ensure the connectivity with Amplitude is working as expected.

   • Check Network Connectivity: Ensure there are no network issues preventing Rivery from contacting the Amplitude service. This may include checking firewall rules or proxy settings that might interfere with API requests.

   • Review API Limits: Amplitude might have hit the rate limits for API calls. Verify with Amplitude’s documentation to ensure the API usage is within their limits.

   • Check Amplitude’s Service Status: Ensure Amplitude’s services are up and running. Any downtime or ongoing issues on their end can affect connectivity.

3. External References:

   • Amplitude API Documentation for connectivity setup and rate limits: Amplitude API Documentation
   • Comprehensive Rivery Documentation on setting up Amplitude connections: Rivery Amplitude Guide.

If the issue persists or you need further assistance, please open a ticket with Rivery support.