RVR-ANA-002

1. Issue Summary

   • The error code RVR-ANA-002 indicates a failure within the Rivery platform when handling a request related to the Anaplan data connector. This error suggests that there is an issue with how the request is processed via the Anaplan connector in Rivery, which might stem from configuration errors, connectivity issues, or invalid parameters.

2. Action Steps:

   • Check Connection Credentials:
     Ensure that all credentials for the Anaplan connector, such as the username, password, workspace ID, and model ID, are correctly configured in Rivery. Verify these against Anaplan to make sure they are up-to-date.

   • Verify Connectivity:
     Confirm that the IP addresses required for connection to Anaplan are whitelisted. This ensures that Rivery can access Anaplan's API without any connectivity issues.

   • Check for Permissions:
     Confirm that the user credentials have the necessary permissions to perform actions in Anaplan such as data imports or exports.

   • Test with a Simple Request:
     Try executing a simple test request to Anaplan through Rivery to isolate if the issue is specific to complex operations or if it is a fundamental issue with connecting to Anaplan.

   • Review Logs in Rivery:
     Investigate the logs in Rivery to gather more information about the failure, such as any specific messages or patterns leading up to the handle_request failure. This may provide clues on what aspect of the request is failing.

   • Consult Anaplan Logs:
     If accessible, review the Anaplan logs to check if requests are reaching the Anaplan server or if any specific errors are logged from Anaplan's side that might not propagate back to Rivery.

3. External References:

   • Rivery and Anaplan documentation for additional configuration settings or potential troubleshooting steps.

If the issue persists or you need further assistance, please open a ticket with Rivery support.