RVR-ANA-003

1. Issue Summary

   • The error code RVR-ANA-003 in Rivery indicates a failure to retrieve specific data from the Anaplan API. This can generally be caused by issues related to the configuration of the Anaplan connection or limitations within Anaplan itself.

2. Action Steps:

   • Check Connection Settings: Make sure that the Anaplan connection settings are correctly configured in Rivery. This includes verifying that the username, password, workspace ID, and model ID are accurately input. You can review the step-by-step guide on setting up an Anaplan connection here.
   • Test the Connection: Use the "Test connection" button in the Rivery platform to ensure that the connection to Anaplan is established correctly after checking the configurations.
   • Verify Anaplan Export Settings: Ensure that the export you are trying to retrieve is correctly set up and available in Anaplan. Sometimes specific data exports must be configured in the Anaplan UI before they can be accessed.
   • Check API Limitations: Confirm if there are any limitations or settings in the Anaplan API that could be affecting the data retrieval. Sometimes API-side limitations like request size or rate limits can cause retrieval failures.
   • Logs and Monitoring: Review logs in Rivery to find any additional error messages or indicators that provide more context on the failure.

3. External References:

   • For a detailed guide on connecting Anaplan to Rivery, refer to the Rivery Documentation on Anaplan Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.