RVR-ANA-101

1. Issue Summary

   • You encountered an error when trying to connect to the Anaplan API using Rivery, with the error code RVR-ANA-101. This error typically indicates that there is an issue with the credentials being used for the connection, meaning they are either incorrect or not properly configured.

2. Action Steps:

   • Verify Credentials:
     • Ensure that the username and password entered in the Rivery connection setup are correct.
     • Double-check the Workspace ID and Model ID values, which can be acquired by logging into Anaplan and navigating to the "About" section.
   • Test Connection:
     • In Rivery, after entering the credentials, there's an option to test the connection. Use this functionality to check if the error persists.
   • Review API Permissions:
     • Make sure the user whose credentials are being used has the necessary permissions to access the Anaplan API.
   • Whitelist Rivery IPs:
     • Ensure that Rivery's IP addresses are whitelisted on the Anaplan side to avoid any connection timeouts or blocks.

3. External References:

   • For detailed information on setting up an Anaplan connection in Rivery, you can refer to the official Rivery documentation on Anaplan Connection.
   • For information about Anaplan API credentials, visit Anaplan Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.