RVR-APPSFLYER-103

1. Issue Summary

   • The error code RVR-APPSFLYER-103 with the description "credentials problem" indicates a credentials authentication issue in the connection setup to AppsFlyer via Rivery.
   • Initial diagnosis: this error typically stems from either incorrect credentials provided for the API token or an outdated API token configuration.

2. Action Steps:

   • Verify that you are using an AppsFlyer API token version 2.0, as Rivery no longer supports previous versions.
   • Ensure the API token is correctly copied and pasted into the Rivery connection setup for AppsFlyer.
   • Check if the API token used is still valid and not expired or reset. If the token has been reset, use the new token generated.
   • If these steps do not resolve the issue, consider deleting the existing connection in Rivery and creating a new one with the correct API token following the steps outlined:
     1. Navigate to your AppsFlyer account.
     2. Access the "Security Center" and manage your API tokens.
     3. Copy the API token V2.0.
     4. Go to the Rivery Console, create a new AppsFlyer connection, and enter your copied API token.
     5. Save the configuration.

3. External References:

   • For additional guidance, refer to the Rivery documentation on AppsFlyer connection. Ensure that all your credentials and token versions conform to the guidance provided there.

If the issue persists or you need further assistance, please open a ticket with Rivery support.