RVR-APS-001

1. Issue Summary

   • You are encountering a 2FA issue related to the appstore_apps data connector, marked by the error code RVR-APS-001. This problem often arises when the two-factor authentication (2FA) settings or trusted phone numbers are not properly configured for the specific account being accessed.

2. Action Steps:

   • Verify Apple 2FA Setup: Ensure that the 2FA is correctly set up on your Apple account. This includes having your phone number listed as a trusted number.
     • Go to your Apple ID settings and check the security section.
     • Click "Edit" on the security section and ensure that your phone number is properly listed under "Trusted Phone Numbers".
     • Apple requires entering the 2FA code without spaces and confirming it. This phone number should remain in the trusted list as long as the connection is used.
   • Reconnect Account: If there have been recent changes to your account configuration, try reconnecting your account in Rivery to refresh the settings.
   • Test Connection: Utilize the "Test Connection" feature within Rivery to ensure that your connection details (Apple ID and password) are correct and authenticated.

3. External References:

   • Review the detailed instructions for setting up and verifying trusted phone numbers on Apple’s official support page: Apple ID Two-factor Authentication.

If the issue persists or you need further assistance, please open a ticket with Rivery support.