RVR-APS-109

Issue Summary

• Error Code: RVR-APS-109
• Data Connector: Appstore Apps
• Error Description: SMS not received

The error code RVR-APS-109 is associated with a problem related to receiving SMS, which might be essential in confirmatory processes like two-factor authentication or notifying changes. This could be due to API misconfiguration, permission issues, or connectivity problems with the SMS service provider.

Action Steps

1. Check Connectivity:

   • Ensure that there is a stable network connection and that any necessary IP addresses are whitelisted as part of the SMS service provider setup.

2. Verify API Configuration:

   • Double-check the API credentials (keys, tokens, URLs) and ensure they are correctly configured in Rivery.

3. Check Permissions:

   • Ensure that the API key used has the necessary permissions to send and receive SMS messages. If permissions are managed by a third-party platform (e.g., Twilio, Nexmo), review that setup.

4. Test SMS Functionality Independently:

   • Use a tool or direct API calls to test if SMS can be sent/received independently of Rivery. This can help isolate the problem.

5. Inspect Logs:

   • Review any available logs for failed SMS attempts and see if there are specific error messages or codes returned by the SMS service provider.

6. Review Documentation:

   • Follow troubleshooting guidance from Rivery's documentation and the third-party SMS provider's documentation to rule out common issues.

If the issue persists or you need further assistance, please open a ticket with Rivery support.