RVR-APS-111

1. Issue Summary

   • The error code RVR-APS-111 with the description "failed to enable trust" is usually associated with authentication issues in data connectors, particularly when there is a problem with SSL/TLS certificates or the trust configuration between systems connecting through Rivery's platform. This might also indicate that trust cannot be established between the client's system and the Rivery connector for appstore_apps. It often requires checking SSL certificates and ensuring they are valid and properly configured for the connection.

2. Action Steps:

   • Verify SSL Certificates: Ensure that any SSL certificates required for the connection are correctly installed and trusted on all parties involved. This includes checking if the certificates are up to date and recognized by the connecting systems.
   • Reconfigure Trust Settings: If using self-signed certificates, consider adding them to a trust store or switching to a widely recognized certificate authority.
   • Review and Update Connector Settings: Double-check the connection settings in Rivery to ensure they are configured correctly. This includes re-validating API keys, and OAuth tokens, and ensuring all required details are correctly entered.
   • Enable HTTP Certificate Validation: Consider using the "Validate Http Certificate" option in the Rivery configuration to ensure HTTP/HTTPS certificates are verified if not already enabled.

3. External References:

   • For more detailed instructions on setting up certificates or troubleshooting connections, refer to Rivery's official documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.