RVR-ASA-002

1. Issue Summary

• Error Code: RVR-ASA-002
• Data Connector: AppleSearchAds
• Description: Failed to get async response in result_hook process.

This error generally occurs when there is an issue with fetching asynchronous responses from an API, possibly due to timing out, incorrect configurations, or issues with the network response handling.

2. Action Steps

To resolve this issue, please follow these steps:

1. Check Network and Access Rights:

   • Ensure that there is no network issue or firewall blocking the requests to the Apple Search Ads API.
   • Verify that API access rights and permissions are correctly set with Apple Search Ads.

2. Review Configuration Settings:

   • Verify that the configuration settings in Rivery for Apple Search Ads are correctly set up, including API credentials and endpoints.
   • Follow the Apple Search Ads setup guide to properly establish a connection: Rivery Apple SearchAds Connection Documentation.

3. Examine API Limits and Timeouts:

   • Apple Ads API has specific limitations on date ranges and granularity. Make sure these are respected within your river setup to avoid timeout issues.
   • If the error persists due to timeouts, you may need to adjust the frequency and size of the data and granularity being fetched.

4. Retry Logic:

   • Implement retry logic for your API requests. Sometimes transient network issues or temporary API server issues can cause failures. Retries can often help overcome these.

5. Review Rivery Logs:

   • Rivery's activity logs can provide more details on failures. Check the logs to identify if there are more specific issues or error messages that can assist in troubleshooting.

3. External References

• Apple Search Ads API Documentation for detailed API usage and constraints.

If the issue persists or you need further assistance, please open a ticket with Rivery support.