RVR-ASA-101

1. Issue Summary

   • The error "Failed to legacy connect with general error" (Error Code: RVR-ASA-101) is related to attempting a legacy connection with Apple SearchAds using deprecated methods. The legacy way of providing API credentials, typically involving a zip archive file, is being phased out in favor of the newer OAuth JWT method.
   • It indicates that there's a general connectivity issue, possibly due to deprecated connection methods or incorrect credentials.

2. Action Steps:

   • Verify and Update Credentials: Ensure that you're using the updated OAuth method for connecting with Apple SearchAds. The legacy zip archive file method for API credentials might not be supported any longer.
   • Create a New Connection Using OAuth:
     1. Go to the Rivery Console and navigate to Connections.
     2. Choose Apple SearchAds from the list of connections.
     3. If not already created, generate a new key pair in Rivery and provide the public key to Apple Ads to obtain the Client ID, Team ID, and Key ID.
     4. Save the credentials in Rivery and test the connection.
   • Test the Connection: After configuring with OAuth, test the connection to verify it is working correctly.

3. External References:

   • Rivery Apple SearchAds Connection Documentation
   • Rivery's Step-by-Step Guide for Apple SearchAds

If the issue persists or you need further assistance, please open a ticket with Rivery support.