RVR-ASA-104

1. Issue Summary

• You encountered the error "Failed to get access token with no data" (Error Code: RVR-ASA-104) using the Apple Search Ads data connector in Rivery. This error typically suggests that there is an issue with authentication where the connector failed to retrieve the necessary access token, possibly due to missing or incorrect configuration or credentials.

• This kind of error may occur if the application setup (such as redirect URI or client credentials) for obtaining access tokens is not correctly configured in Apple Search Ads or Rivery.

2. Action Steps:

• Verify Credentials: Make sure that all credentials (like Client ID, Client Secret) and configurations (such as the authorized redirect URIs) are correctly set up in both Apple Search Ads and Rivery.

• Re-authenticate: If configuration changes were made recently, or if there's a possibility that token permissions have changed, try removing the existing connection and reconnecting it. This can usually be done by editing the connection settings in Rivery and authenticating again with the updated credentials.

• Check Network and Access Permissions: Ensure that there are no network issues blocking access to Apple Search Ads, and that the account being used has all the necessary permissions to request an access token.

• Consult Documentation: Review Rivery's Apple Search Ads connector documentation for any specific setup or configuration steps that might have been overlooked.

If the issue persists or you need further assistance, please open a ticket with Rivery support.