RVR-ASA-207

1. Issue Summary

   • You encountered an error with code RVR-ASA-207 while working with the AppleSearchAds connector. The error message states: "Failed to send async request with general error". This suggests a failure in making an asynchronous HTTP request to the Apple Search Ads API. This could be due to various reasons such as network connectivity issues, API endpoint unavailability, or incorrect request configuration.

2. Action Steps:

   • Check API Credentials: Ensure that your API credentials (keys, tokens) for Apple Search Ads are correctly entered and have the necessary permissions.
   • Test API Connectivity: Use a tool like Postman to manually send a test request to the Apple Search Ads API to see if it returns a response. This will help identify if the issue is network-related or specific to Rivery.
   • Review Request Configuration: Double-check the configuration of the async request in Rivery. Ensure all parameters are defined correctly, especially headers and request body.
   • API Documentation: Refer to the official Apple Search Ads API documentation to ensure the API endpoint and request format you use are correct.
   • Timeout Settings: Ensure that any custom timeout settings in Rivery are not set too low. Adjust if necessary and retest.
   • Validate HTTP Certificates: On Rivery, confirm that if there's an option to validate HTTP/HTTPS certificates, that it's configured appropriately based on your network's security requirements.

3. External References:

   • Apple Search Ads API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.