RVR-ASA-211

1. Issue Summary

   • You are experiencing an error with the code RVR-ASA-211 in the Apple Search Ads data connector, which states: "Failed to get response with unexpected error." This type of error usually indicates an anomaly in the connection or response from the Apple Search Ads API, which wasn't anticipated and therefore not specifically handled by predefined error checks.

2. Action Steps:

   • Check API Credentials: Ensure that your Apple Search Ads API credentials (such as API key and secret) are correctly set up and have the necessary permissions for the data you are trying to access.
   • Review API Limits: Review the quota and usage limits for the Apple Search Ads API. Excessive requests, especially over the limit, may lead to unexpected errors.
   • Validate API Configuration: Confirm that the API configuration in Rivery matches what Apple Search Ads API expects, including endpoints, parameters, and expected response formats.
   • Monitor Network Issues: Check for any network issues that might be causing interruptions when Rivery attempts to connect to the Apple Search Ads API.
   • Update Rivery Settings: Sometimes, updating or reconfiguring the Rivery settings can help resolve unexpected errors caused by outdated settings or misconfigurations.
   • Check Logs for More Detailed Error Information: If available, check the logs within Rivery for any additional information on the error that might provide clues to its source.

3. External References:

   • Rivery Documentation on Apple Search Ads Integration - Follow this documentation to ensure all steps for the integration are correctly followed.
   • Apple Search Ads API Documentation - This can provide detailed insights into what is required for API requests and what kind of responses/errors might occur.

If the issue persists or you need further assistance, please open a ticket with Rivery support.