RVR-ASA-212

1. Issue Summary

   • You received the error RVR-ASA-212 with the message "Failed to get API response with forbidden error" while using the AppleSearchAds data connector in Rivery.
   • This error typically occurs due to access permissions issues, such as missing or incorrect credentials, or lack of necessary API permissions to access the Apple SearchAds API.

2. Action Steps:

   • Check API Credentials: Ensure that the credentials (Client ID, Team ID, and Key ID) provided in the Rivery connection for Apple SearchAds are correct.
   • Generate New Keys: If you suspect that the current credentials might be incorrect or outdated, generate new API keys in the Apple Developer portal and update them in Rivery. Follow the procedure to generate a new public key in Rivery and provide it to Apple Ads as described in Rivery's documentation.
   • Check User Permissions: Ensure that the user account has been invited with API Account Read Only permissions and that the public key is correctly associated with the Apple Ads account.
   • Reconnect the Account: Sometimes, a simple reconnection might solve unexplained API access issues. Try disconnecting and reconnecting the Rivery account to Apple SearchAds, ensuring all steps, including granting permissions, are correctly followed.

3. External References:

   • Official Rivery documentation for Apple SearchAds Connection: Rivery Documentation
   • Apple Developer documentation for managing API keys: Apple Developer Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.