RVR-ASA-304

1. Issue Summary

   • The error code RVR-ASA-304 with the message "Failed to prepare reports with unsupported report" indicates that an Apple Search Ads report you're trying to generate is not supported or improperly configured in Rivery. This typically involves attempting to run a predefined report that is not available in your current configuration or the specified parameters do not match those required by the API for report generation.

2. Action Steps:

   • Verify that the report type you are attempting to generate is supported by Apple Search Ads in Rivery. You should consult Rivery's Apple Search Ads API documentation or the configuration settings to ensure the report type is available.
   • Ensure all required parameters (such as time frame, granularity, and filters like account and campaign) are set correctly. Incorrect parameters might cause unsupported report errors.
   • If you have set custom reports, double-check whether the fields you selected are supported and available as per the specifications of the Apple Search Ads API.
   • Verify connection credentials, as sometimes connectivity issues might shadow configuration errors. Ensure your API keys, accounts, and other necessary authentication details are correctly configured.

3. External References:

   • For more information on predefined and custom reports with Apple Search Ads in Rivery, please refer to the following documentation links:
     • Rivery Documentation on Apple Search Ads Reports
     • Apple Search Ads API Documentation

If the issue persists or you need further assistance, please open a ticket with Rivery support.