RVR-BGA-101

1. Issue Summary

   • You have encountered an External Error with Bing Ads in Rivery, denoted by the error code RVR-BGA-101. This error generally signifies issues related to the Bing Ads API integration in Rivery, possibly due to connectivity or authentication problems.

2. Action Steps:

   • Check Connectivity and Credentials:

     • Ensure that your Bing Ads account credentials are up to date and correctly inputted in Rivery.
     • Re-test the connection to ensure that Rivery can successfully communicate with the Bing Ads API.

   • Pop-up Blocker:

     • If the connection process involves browser interactions, make sure pop-ups are not being blocked by your browser. Always allow pop-ups from Rivery if prompted.

   • Token Generation:

     • Verify if there's an issue with token generation. Sometimes, changes in Microsoft account security settings or permissions may lead to such errors. If you're receiving an error related to invalid_grant or AADSTS50079, reconnect to your Microsoft account.

   • Check for Microsoft Account Security Changes:

     • If you receive error messages related to invalid tokens or grants, check if there were any recent changes in your organization's Microsoft Account security policies that might affect API access.

   • Documentation:

     • Review Rivery's official documentation on Bing Ads for any specific instructions or troubleshooting related to Bing Ads integration: Connecting Bing Ads to Rivery.

3. External References:

   • Bing Ads Connection in Rivery
   • Bing Ads API Documentation for checking any recent changes or announcements.

If the issue persists or you need further assistance, please open a ticket with Rivery support.