RVR-BRA-102

1. Issue Summary

   • The error "SSM response could not be converted to JSON" with Error Code: RVR-BRA-102 indicates there is a problem in processing the response from the SSM (or a similar REST API service) because the data returned is not in a valid JSON format. This issue typically arises within the context of using the Rivery platform's base_rest_api data connector.

2. Action Steps:

   • Check the API Response:

     • Ensure that the API endpoint configured is returning data in a valid JSON format. You may test this by copying the API URL and parameters, then manually checking the response using a tool like Postman or Curl to confirm the response format.

   • Validate JSON Structure:

     • If the response is not valid JSON, you need to contact the API provider or adjust your request so that it returns a valid JSON response.
     • If necessary, check for any unexpected characters in the response that might be preventing it from being parsed as JSON.

   • Review REST API Configuration:

     • Double-check the setup in Rivery for any configuration errors, such as incorrect headers, parameters, or body content expected by the API which might lead to invalid responses.

   • Additional Configuration Adjustments:

     • Consider utilizing Rivery's advanced options, such as adjusting the timeout settings or disabling certificate validation if accessing an internal API, to ensure a stable connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.