RVR-BSPTOR-103

1. Issue Summary

The error message "Problem in extracting source files to load {source_path}, Error Code: RVR-BSPTOR-103" indicates an issue with extracting files from a storage data connector in Rivery. This can occur due to several reasons such as issues with the source path configuration, access permissions, or the files themselves being in an incompatible or unreadable state. Initial diagnosis points to a possible configuration or connectivity problem with the data connector.

2. Action Steps:

1. Verify Source Path:

   • Ensure that the source path provided in the extraction setup is correct and accessible. If there are placeholders like {source_path}, they need to be replaced with the actual path.

2. Check Connection:

   • Go to your Rivery console and verify the connection settings for the data source. Ensure credentials are valid and that the connection can be successfully tested without errors.

3. Review File Accessibility:

   • Verify if the files are accessible directly from the storage location you are trying to extract from. Make sure that the files are not corrupted or in an unsupported format.

4. Review Permissions:

   • Ensure that the necessary permissions are set for Rivery to access the source files. This might involve roles, permissions or API settings depending on the storage system in use (e.g., S3, Google Cloud Storage).

5. Review Previous Configurations or Changes:

   • If there have been recent changes to configurations or access settings, review those to see if they might have impacted the Rivery extraction process.

6. Attempt to Recreate the Extraction River:

   • As a last resort, try creating a new extraction pipeline to see if the setup process highlights any errors or missed steps that can lead to this issue.

3. External References:

• For detailed steps on connecting storages like AWS S3 and Google Cloud Storage with Rivery, you can refer to Rivery's official documentation here: AWS S3 Connection and Google Cloud Storage Connection.

If the issue persists or you need further assistance, please open a ticket with Rivery support.