RVR-BSPTOR-106

1. Issue Summary

   • The error code RVR-BSPTOR-106 refers to a failure in downloading from FTP storage, using Rivery's data connector for storages. This issue can stem from multiple factors, such as incorrect FTP server configurations, network issues, or permission settings.

2. Action Steps:

   • Verify Connection Configuration: Ensure that the FTP server connection is properly configured in Rivery. Check the connection details such as hostname, port, username, and password. Make sure these credentials are correct.
   • Check FTP Server Availability: Confirm that the FTP server is up and running and that there are no network issues preventing the connection.
   • Use SSL/TLS if applicable: If your server requires secure connections, set up an FTPS connection by enabling SSL/TLS in the Rivery FTP configuration.
   • Whitelist IPs: Ensure that Rivery's IP addresses are whitelisted on your FTP server to allow connections.
   • Test FTP Connection: Use the 'Test Connection' feature in Rivery to validate that your FTP settings are correct and that the server is accessible.

3. External References:

   • For more detailed steps about establishing an FTP connection with Rivery, please refer to the official Rivery FTP Connection Guide.
   • If dealing with SSL issues, consult setting up secure FTP transfer protocols (FTPS) in the Rivery documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.