RVR-BSPTOR-109

1. Issue Summary

   • The error code RVR-BSPTOR-109 refers to an "Internal error with sending mail with data". This error occurs when there are issues with the mail delivery process in your River on the Rivery platform. This issue might originate from configuration problems, connectivity issues, or a limitation in the setup of the data connector used for storage.

2. Action Steps:

   • Verify Email Configuration: Ensure that all email-related configurations in your River are correctly set. This includes verifying credentials, connection types, endpoints, and any API keys being used.
   • Test the Connection: Use the "Test Connection" feature to verify that Rivery can successfully connect to the email service you are using, whether that's Gmail, Outlook, or another provider.
   • Check for Authorization Issues: Verify that your account is authorized to send emails through the configured email service. This includes checking OAuth2 permissions for third-party applications like Rivery in Google or Microsoft environments.
   • Review Documentation for Specific Configuration: As a general step, check any documentation provided by your email service for additional configurations that may be necessary. This might include constructing a service identity or managing permissions.
   • Contact Support: If none of the steps above resolve the issue, consider opening a support case with Rivery support for further investigation.

3. External References:

   • Rivery common errors documentation for understanding how errors are categorized and addressed: Rivery Documentation.
   • Connection guidelines for Gmail and Outlook to ensure configurations are correct: Gmail Connection Guide.

If the issue persists or you need further assistance, please open a ticket with Rivery support for targeted help.