RVR-BSPTOR-114

1. Issue Summary

   • The error RVR-BSPTOR-114 indicates that the API is unable to handle the file encoding. This may be due to the file being compressed. A common cause for this issue is using a file format or encoding that is not compatible with the expected format in the Rivery platform. Compressed files should have the compression checkbox checked in the UI to ensure the API can process them correctly.

2. Action Steps:

   • Check Compression: Verify if the file is compressed. If it is, ensure you check the corresponding checkbox in the Rivery interface to indicate that the file needs to be decompressed.
   • File Encoding: Make sure that the file is using a supported encoding (e.g., UTF-8). If the file contains invalid characters, it might face encoding issues during the process.
   • Upload Verification: If the file is neither compressed nor has encoding issues, try re-uploading the file to ensure there are no upload-related problems.
   • Test With Smaller File: If the issue persists, try processing a smaller subset of the data to isolate the problem and ensure it isn't due to data size or specific data points.

3. External References:

   • If issues persist despite following these steps, it might be beneficial to consult the Rivery Support Documentation.

If the issue persists or you need further assistance, please open a ticket with Rivery support.