RVR-CER-300

1. Issue Summary

   • The error code "RVR-CER-300" encountered with the Cellexpert data connector indicates a response error. Such errors usually suggest issues with the data being returned or interpreted from the data connector. This could be due to incorrect configurations, network issues, or unexpected data formats returned from the source.

2. Action Steps:

   • Verify Connectivity: Ensure that there are no network issues preventing communication with the Cellexpert API or service.
   • Check Configuration: Confirm that the API endpoint and credentials configured in Rivery for the Cellexpert connector are correct.
   • Inspect API Response: Use a tool like Postman to directly test the Cellexpert API endpoints with the same parameters used in Rivery to see if the API is returning any errors or unexpected results.
   • Review Logs: Check the Rivery logs for any additional error messages that might give more insight into what part of the response process is failing.
   • Update Timeout Settings: If the API response might take longer than what Rivery expects, consider increasing the timeout settings.
   • Consult Documentation: Check the Cellexpert API documentation for any recent changes or updates that might affect Rivery's ability to parse the data.

3. External References:

   • For further details on configuring and troubleshooting Cellexpert with Rivery, consult the official Rivery Documentation.
   • If issues persist or you need further assistance, please open a ticket with Rivery support for a tailored resolution.

By following these steps, you should be able to identify and resolve the response error with the Cellexpert connector. If the issue persists, more advanced troubleshooting or support from Rivery may be required.