RVR-CER-301

1. Issue Summary

   • The error CELLEXPERT_UNEXPECTED_RESPONSE_TYPE (Error Code: RVR-CER-301) indicates that the Cellexpert data connector received a response type that it did not expect. This often implies that there may be an issue with how the incoming data is formatted or how it has been received by the connector. The root cause could be due to a mismatch in the anticipated structure or data type of the information being processed by Rivery from Cellexpert.

2. Action Steps:

   • Verify Data Format: Ensure that the data format you are accessing through the Cellexpert API conforms to expected standards as defined in the Rivery setup for Cellexpert. Double-check if there have been any changes in the API response structure.
   • Re-check API Connectivity: Verify that the API connection settings in Rivery are correctly configured. Sometimes unexpected changes on the API server end (like updates or alterations) can result in mismatched data types.
   • Consider Refreshing or Updating the Connector Configuration: Often updating to the latest version of either Rivery or specific connectors can help resolve unforeseen compatibility issues.
   • Monitor Logs: Check logs for any detailed errors or patterns that emerge when the Rivery tasks involving the Cellexpert connector are run. Logs can often provide specific pointers to what part of the data is causing the issue.

3. External References:

   • You may also want to consult the official Cellexpert documentation or your Cellexpert API details to verify if there are any recent changes in the data structure or additional metadata that needs to be accounted for.
   • Visit Rivery Documentation for details on handling API data errors and general troubleshooting steps.

If the issue persists or you need further assistance, please open a ticket with Rivery support.