RVR-CER-302

1. Issue Summary

   • The error CELLEXPERT_REQUEST_ERROR (Error Code: RVR-CER-302) encountered in the data connector 'cellexpert' suggests an issue with making a request to the Cellexpert API or service. The exact cause isn't directly outlined in the documentation, so this error is likely due to connectivity issues or incorrect API usage/configuration.
   • It's crucial to verify all connection settings and API credentials to ensure they match the expected configuration by Cellexpert. If there could be any recent changes to API endpoints or required parameters, these should also be taken into account.

2. Action Steps:

   • Verify API Credentials: Double-check that the API Key, Secret, and other relevant credentials are correct and have not expired.
   • Check API Endpoint: Ensure that you're using the correct API endpoint URL. Recent changes in API versioning or endpoints could result in a failed connection if not updated.
   • Test API Connectivity: Attempt connecting to the Cellexpert API using a tool such as Postman to verify if the issue is with Rivery configuration or on the Cellexpert side.
   • Examine Network Connectivity: Ensure that there are no firewall or network settings preventing connection to Cellexpert.
   • Review Logs: Look at any available logs for further details on the failure. This can provide insight if a specific part of the API request is problematic.
   • Consult with Cellexpert Support: If the above steps do not resolve the issue, reaching out to Cellexpert support could identify if there is a broader issue affecting multiple users.

3. External References:

   • Refer to Rivery's official documentation for verifying general connector configurations: Rivery Docs.
   • If applicable, refer to Cellexpert's API documentation or support for specific API request formats and authentication mechanisms.

If the issue persists or you need further assistance, please open a ticket with Rivery support.